Policies
Refund & Cancellation Policy
Last updated: 8 October 2026
Every Sahaja Utpad product is prepared fresh, in small batches, only after your order is placed. Because of this, and because our products are food items, our cancellation and refund terms are as follows.
1. Cancelling an order
- You may cancel your order free of charge before we begin preparing it. To cancel, call us or email us with your order ID as soon as possible.
- Once preparation has started (shown as "Processing" in My Orders), the order is being made specially for you and cannot be cancelled.
- We may cancel an order if a product is unavailable, the delivery address cannot be served, or we suspect fraud. In that case you will receive a full refund.
2. Returns
As our products are freshly prepared food items, we cannot accept returns for a change of mind or a difference in personal taste. This protects the hygiene and quality of every order.
3. Damaged, incorrect or missing items
If your order arrives damaged, leaking, incorrect or incomplete:
- Contact us within 48 hours of delivery with your order ID.
- Share clear photos (and an unboxing video, if available) of the package and the product.
- After reviewing, we will send a replacement or issue a refund for the affected items, as you prefer.
4. How refunds are paid
- Approved refunds are initiated within 2 working days to your original payment method (UPI, card, net banking or wallet).
- Depending on your bank, the amount usually reflects in your account within 5 to 7 working days after it is initiated.
- We will email you once the refund has been initiated.
5. Contact us
For cancellations or refund requests, email writetous.sahajautpad@zohomail.in or call +91 8330913122 with your order ID.